Terms of service and handover waiver

Who does what

Torq is a booking and coordination service. Servicing and repairs are done by independent partner workshops; the workshop’s name and address appear in your tracking link.

Torq has no drivers, and does not drive or store cars.

Handover and responsibility (the waiver)

From the moment the workshop or its driver receives your car until it is handed back to you, the car is in the workshop’s care and the workshop is responsible for it, including while its driver drives it.

By booking through Torq, you agree that any claim for loss of or damage to the car during that time is made against the workshop, and you release Torq from liability for it, unless Torq itself caused the loss or the law does not allow this release.

We still stand by you: tell us about any problem and we follow it up with the workshop.

The handover record

At every handover and return, the workshop records the mileage, fuel and any existing damage, with photos from every side.

Check the record in your tracking link. If anything is wrong, or you find new damage, tell us within 24 hours of getting the car back. Damage that isn’t in the handover record and is reported within that time is treated as new.

Before you hand the car over

Take out personal belongings and valuables. Torq and the workshop are not responsible for items left in the car.

Tell us about problems you know of, such as warning lights, brakes or tyres.

Prices and approval

No work beyond what you booked is done without your approval, in your tracking link or by message.

Before work starts, you pay the workshop’s price for the work you booked, plus the pickup fee if the workshop’s driver collects the car, by card or CliQ through a licensed payment company. Extra work you approve is paid before the car comes back.

How your payment is held

Your payment is held by the payment company, not by Torq or the workshop.

It goes to the workshop (less Torq’s commission) when you confirm in your tracking link that you have your car back, or automatically 48 hours after the car is returned unless you report a problem.

If you report a problem, the money stays held until we settle it with you and the workshop, and any amount we agree to give back is returned to you. If a booking is cancelled, you get your payment back in full.

Warranty

The workshop guarantees its labour for 3 months or 5,000 km, whichever comes first.

Cancelling

You can cancel free of charge before the handover.

Your information

We use your name, phone number and car details to arrange the service, and share with the workshop only what it needs. We never sell your information.